ORDER INFORMATION

What should I do if something from my order is missing?
Please contact our client team at orders@lapeony.com with your name, order number, what product is missing. if possible, include a picture of the entire order out of the package. 

What should I do if I get a damaged or defective item?
Please contact our client team at orders@lapeony.com, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. we will respond within 24 hours.

How do I create an account?
You can create an account here by entering your name, email and a password of your choice.

I don't see a refund on my credit card. what should I do now?
It typically takes 5 to 7 business days for a refund to show up on a credit card. if it has been longer than 10 business days and you do not see the refund, please email us at orders@lapeony.com with your name, order number, tracking return information and the items you returned. we will respond within 24 hours.


SHIPPING & RETURNS

What forms of payment do you take?
We accept Visa, MasterCard, Discover, and American Express. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability and your order is ready to be shipped. if you are having difficulty processing payment, please email us at orders@lapeony.com.

Shipping Policy
At LPC, we strive to provide you with an exceptional shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Processing Time:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after the payment is verified.

  • During peak seasons or promotional periods, processing times may be extended, but we will make every effort to fulfill your order as quickly as possible.

Shipping Rates:

  • We offer transparent and competitive shipping rates based on your location and the weight of your order.
  • Shipping costs will be calculated and displayed at checkout before you complete your purchase.
    • We offer COMPLIMENTARY GROUND SHIPPING for orders $250+.  We offer COMPLIMENTARY 2-DAY EXPRESS SHIPPING for orders $750+.

Shipping Methods:

  • We partner with reputable carriers to ensure timely and secure delivery of your orders.
  • Standard shipping typically takes 2-10 business days, while expedited options are available for faster delivery.  Note that orders ship from Los Angeles and California orders may come often within 1-3 days.  Further addresses may take longer.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

International Shipping:

  • We are delighted to offer international shipping to bring our products to customers around the world.
  • Please note that international shipping times may vary, and any customs duties or taxes are the responsibility of the recipient.

Shipping Delays:

  • While we make every effort to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect delivery.
  • If you experience any significant delays, please contact our customer support team, and we will assist you in resolving the issue.

Incomplete or Incorrect Addresses:

  • It is crucial to provide accurate shipping information during checkout. We cannot be held responsible for orders shipped to incomplete or incorrect addresses.
  • Please double-check your shipping address before confirming your order.

Lost or Stolen Packages:

  • If your package is lost or stolen, please contact the carrier immediately to initiate an investigation. We will assist you in any way we can to resolve the situation.
Thank you for choosing LPC. If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at orders@lapeony.com.

LPC Return & Exchange Policy

Return Policy
  1. Eligibility: Items must be returned within 14 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached and returned in original packaging.
  2. Non-Returnable Items: Final sale items and gift cards cannot be returned.
  3. Process:
    • Request a Return: Contact our customer service to initiate a return at orders@lapeony.com.
    • Packaging: Repack the item in its original packaging or a secure alternative.
    • Shipping: We will provide a prepaid shipping label for returns within the country. For international returns, shipping costs are the responsibility of the customer.  NOTE:  Exchanges are free and return label will not be deducted.  Returns without exchanges will be at the customer's expense and will be deducted from the refund.
  4. Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
  5. Exchanges: For a different size or color, please return the original item for a refund and place a new order.
  6. Damaged or Defective Items: Contact customer service immediately by emailing orders@lapeony.com for assistance with damaged or defective items.
For any questions or concerns, please reach out to our customer service team at orders@lapeony.com.



PROMOTIONS

Where do I enter a promo code?
Please enter your promotional code in the box that says “discount code” on the checkout page and hit the “apply” button.

How many promo codes can I enter?
Only one promotional code will be honored per order. 

OUR STORY

Welcome to the La Peony collective. As you adorn yourself each day, remember: you belong to a sacred community of women wholeheartedly committed to nourishing the enduring seed of beauty planted inside each of us. Blossom fearlessly - for when we insist on blooming into ourselves, we uplift one another.