ORDER INFORMATION

What should I do if something from my order is missing?
Please contact our client team at orders@lapeony.com with your name, order number, what product is missing. if possible, include a picture of the entire order out of the package. 

What should I do if I get a damaged or defective item?
Please contact our client team at orders@lapeony.com, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. we will respond within 24 hours.

How do I create an account?
You can create an account here by entering your name, email and a password of your choice.

I don't see a refund on my credit card. what should I do now?
It typically takes 5 to 7 business days for a refund to show up on a credit card. if it has been longer than 10 business days and you do not see the refund, please email us at orders@lapeony.com with your name, order number, tracking return information and the items you returned. we will respond within 24 hours.

SHIPPING & RETURNS

What forms of payment do you take?
We accept Visa, MasterCard, Discover, American Express and PayPal. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability and your order is ready to be shipped. if you are having difficulty processing payment, please email us at orders@lapeony.com.

Shipping Policy
At LPC, we strive to provide you with an exceptional shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after the payment is verified.

• During peak seasons or promotional periods, processing times may be extended, but we will make every effort to fulfill your order as quickly as possible.

Shipping Rates:

• We offer transparent and competitive shipping rates based on your location and the weight of your order.
• Shipping costs will be calculated and displayed at checkout before you complete your purchase.
• We offer COMPLIMENTARY GROUND SHIPPING for orders $500+.  We offer COMPLIMENTARY 2-DAY EXPRESS SHIPPING for orders $2000+

Shipping Methods:

• We partner with reputable carriers to ensure timely and secure delivery of your orders.
• Standard shipping typically takes 2-10 business days, while expedited options are available for faster delivery.  Note that orders ship from Los Angeles and California orders may come often within 1-3 days.  Further addresses may take longer.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

International Shipping:

• We are delighted to offer international shipping to bring our products to customers around the world.
• Please note that international shipping times may vary, and any customs duties or taxes are the responsibility of the recipient.

Shipping Delays:

• While we make every effort to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect delivery.
• If you experience any significant delays, please contact our customer support team, and we will assist you in resolving the issue.

Incomplete or Incorrect Addresses:

• It is crucial to provide accurate shipping information during checkout. We cannot be held responsible for orders shipped to incomplete or incorrect addresses.
• Please double-check your shipping address before confirming your order.

Lost or Stolen Packages:

• If your package is lost or stolen, please contact the carrier immediately to initiate an investigation. We will assist you in any way we can to resolve the situation.

Thank you for choosing LPC. If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at orders@lapeony.com.

LPC Return & Exchange Policy

At LPC, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return process. Please carefully review our return policy below:

Returns

Eligibility Criteria

To be eligible for a return, items must meet the following criteria:

1. Unused and Unworn: Items must be in their original condition, unworn, and with all tags attached.

2. Must be Within 10 Days: Returns must be initiated within 10 days of the delivery date.

How to Initiate a Return

1. Initiate Return: Email us at orders@lapeony.com for a return request and kindly give the reason for the return.

2. Print Return Label: Once your return is approved, a prepaid shipping label will be generated for you to print. You may need to check junk email as sometimes labels land in the junk box.

   Please note: return shipping is not paid by LPC.  We only provide the label and will deduct return shipping cost from the refund upon receipt of item(s).

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

Exchanges

Unfortunately, we do not offer direct exchanges. If you need a different size, color, or item, please initiate a return within 10 days for the unwanted item and place a new order for the desired item.  If you received complimentary shipping for the returned item, you will again receive complimentary shipping for the newly ordered item(s) with our complimentary shipping on orders over $500.

Non-Returnable Items

The following items are not eligible for return:

• In-Person Trunk Show Event Purchases: All purchased Trunk Show items are final sale and cannot be returned.

• Items that appear to have been worn: tags removed or not in received condition.

• All Final Sales Items.

Contact Us

If you have any questions or concerns regarding the return process, please contact our customer service team at orders@lapeony.com.

PROMOTIONS

Where do I enter a promo code?
Please enter your promotional code in the box that says “discount code” on the checkout page and hit the “apply” button.

How many promo codes can I enter?
Only one promotional code will be honored per order.