What should I do if something from my order is missing?
Please contact our client team at email@example.com with your name, order number, what product is missing. if possible, include a picture of the entire order out of the package.
What should I do if I get a damaged or defective item?
Please contact our client team at firstname.lastname@example.org, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. we will respond within 24 hours.
How do I create an account?
You can create an account here by entering your name, email and a password of your choice.
I don't see a refund on my credit card. what should I do now?
It typically takes 5 to 7 business days for a refund to show up on a credit card. if it has been longer than 10 business days and you do not see the refund, please email us at email@example.com with your name, order number, tracking return information and the items you returned. we will respond within 24 hours.
SHIPPING & RETURNS
What forms of payment do you take?
We accept Visa, MasterCard, Discover, American Express and PayPal. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability and your order is ready to be shipped. if you are having difficulty processing payment, please email us at firstname.lastname@example.org.
Where does LPC ship to?
We offer FREE Ground shipping to all 50 states. We do our best to ship as quickly as possible. Orders are not processed, shipped, or delivered on weekends, or major holidays.
Do you ship internationally?
Yes! Rates will be calculated at checkout.
What is LPC's return policy?
ALL SALES ARE FINAL. However, we will accept exchanges within 14 days of receipt so long as the garment is returned in original condition with all tags and packaging intact. In the event an exchange is not desired, we will offer store credit.
Do I need to sign for my LPC package?
Yes, we require a signature at the time of delivery.
Is it possible to modify my order once it is placed?
Once you have submitted your order, we have limited ability to make modifications. please contact us as soon as possible at email@example.com with any requests.
How do I track my order once it is placed?
Once your order has shipped, you will be sent a shipping confirmation email including the tracking number for your package.
Where do I enter a promo code?
Please enter your promotional code in the box that says “discount code” on the checkout page and hit the “apply” button.
How many promo codes can I enter?
Only one promotional code will be honored per order.
For inquiries regarding recent orders, shipping or processing a return, please reach out to firstname.lastname@example.org.